Returns & Exchanges
At Pelican Essentials, we want you to love your home as much as we do, which is why we offer a 30-day trial period on all furniture and decor. If your new piece isn't the perfect fit, we provide a streamlined return process to ensure your total satisfaction.
Initiate Your Request
Log into your account portal or contact our support team within 30 days of delivery to start your return or exchange process.
Prepare for Pickup
Ensure the item is disassembled and placed back in its original packaging to prevent damage during transit; our team will coordinate a convenient collection time.
Quality Inspection
Once the item arrives at our warehouse, our quality control specialists will inspect the product to verify its condition and approve the refund.
Receive Your Refund
After approval, your refund will be processed back to your original payment method within 5-7 business days, minus any applicable restocking fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing