Frequently Asked Questions
Everything you need to know about bringing comfort to your home.
What is the average shipping time for furniture items?
Most of our home essentials are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-10 business days for delivery.
Do you offer a satisfaction guarantee or return policy?
Yes, we offer a 30-day risk-free trial on all Pelican Essentials products. If you are not completely satisfied with your purchase, you can return it for a full refund, no questions asked.
Are your materials sustainably sourced?
At Pelican Essentials, we prioritize the planet. We use eco-friendly fabrics, FSC-certified wood, and non-toxic finishes to ensure your home is safe and sustainable.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to our carrier's portal so you can monitor its progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger furniture purchases.
Do your products come with a warranty?
Every Pelican Essentials piece is built to last and comes with a standard 1-year limited warranty covering manufacturing defects and structural integrity.